Refund Policy

1. Our 30-day money-back guarantee

We offer a full refund within 30 days of purchase for any item you have not yet used. For POSTING, that means in-game currency (Boost / Engagement) you have not spent, or a cosmetic or Battle Pass you have not used. Contact us or Paddle within 30 days of your purchase and we will refund it to your original payment method.

2. Items you have already used

Everything we sell is digital content delivered immediately. When you complete a purchase you ask for and consent to immediate delivery, and you acknowledge that once an item is delivered and used (for example, currency spent, a cosmetic equipped or used, or a Battle Pass tier claimed) your statutory right to cancel digital content — such as the EU/UK 14-day right of withdrawal — no longer applies to that item.

Used items have already been delivered and have no real-world value, so they fall outside the 30-day guarantee. This does not affect your other statutory rights (for example, where content is faulty or not as described).

3. We will always refund

We will always provide a refund where:

• you were charged in error or charged more than once for the same item;
• an item was never delivered to your account due to a technical fault on our side; or
• a refund is required by applicable consumer law.

4. Memberships and subscriptions

• You can cancel at any time from the billing portal (linked in the app and on your Paddle receipt). Cancellation stops all future renewals.
• When you cancel, you keep access until the end of the period you have already paid for. We do not generally refund the current period once it has started, except where required by law.
• This is an auto-renewing subscription — it renews automatically at the then-current price until you cancel, and you expressly consent to that recurring charge at checkout.

5. How to request a refund

Email us at support@goodpig.xyz with your account email and your Paddle order or transaction ID (shown on your receipt), or use the refund link on your Paddle receipt. You may also contact Paddle’s buyer support directly. Refunds are issued by Paddle, our Merchant of Record, once approved.

6. Your statutory rights

Nothing in this policy limits the non-waivable consumer rights you have under the law of your country of residence, including any mandatory cooling-off or withdrawal rights.

7. Contact

Axon AI Pte Ltd (Good Pig Studio)
22 Sin Ming Lane, #06-76 Midview City, Singapore 573969
support@goodpig.xyz